Shipping policy

Thank you for shopping with NICOLA ANN KENNY. We offer a curated selection of fashionable and everyday apparel for global retail buyers. Our team adheres to strict order handling and shipping standards to ensure every clothing order is fulfilled correctly, packaged to preserve garment quality, and delivered within a fair and predictable shipping window.

1. Order Processing Time

All incoming apparel orders will be processed, inspected and packaged within 1-3 business days after customers complete order confirmation, excluding weekends and public holidays. Order processing timelines may be prolonged during seasonal sales peaks and high-demand periods. Our team will send formal email alerts to customers if notable shipping delays take place.

2. Shipping Rates and Delivery Estimates

Shipping fees for all clothing orders are dynamically calculated and clearly shown on the checkout page before payment is finalized, allowing customers to view all logistics costs upfront.
Estimated delivery times:
Standard Shipping: 15 business days
All quoted delivery periods are approximate and not guaranteed. Actual parcel arrival schedules may vary due to courier service interruptions, customs inspection procedures, harsh weather conditions, international logistics limitations and holiday closures in destination nations.

3. Shipment Confirmation and Order Tracking

Once your apparel order leaves our warehouse and is dispatched, you will receive a shipment confirmation email that includes unique tracking details for your package.
Tracking status and real-time logistics updates will generally go live and be ready for customer viewing within 24-48 hours after the shipping carrier completes parcel pickup and system registration.

4. Incorrect Address Disclaimer

Customers must double-check and validate the accuracy of their delivery address information during checkout to avoid misdelivery or package return scenarios.
NICOLA ANN KENNY holds no responsibility for parcels delivered to wrong, incomplete or invalid addresses provided by customers. Any packages returned due to address errors will incur additional reshipping charges, which must be covered by the purchaser.

5. Lost or Damaged Packages

If your package is misplaced or lost during international transit, please reach out to our support team within 7 days of your estimated delivery date to start a formal case review.
If your clothing items arrive with damaged fabric, flawed finishes or broken packaging upon delivery, please submit a support request within 48 hours of receipt. Clear photos of damaged products and original packaging are required for verification, and our team will resolve your issue efficiently.

6. Apparel Care and Product Liability Notice

Each garment is packaged with dedicated care instructions for proper wear, cleaning and storage. All clothing items should be maintained in accordance with the official guidelines. NICOLA ANN KENNY accepts no liability for product damage, wear and tear, shrinkage or discoloration caused by improper cleaning, drying, unauthorized alterations or incorrect product usage.

7. International Shipping and Customs Notice

Cross-border shipments of our apparel products may be subject to local import duties, customs taxes and clearance fees based on the regulations of the destination country. All such additional charges are the customer’s sole responsibility and are not included in the item price or standard shipping fees.

8. Contact Information

If you have any questions, suggestions or concerns regarding this Shipping Policy and your order logistics, please contact our customer support team using the details listed below:
Trade Name: NICOLA ANN KENNY
Phone number: +64 27 758 0275
Email: contact@electoraqx.shop
Physical address: 210 Victoria Street, Hawke’s Bay, Hastings 4122, New Zealand